Refund Policy

1. Overview

Solcore Labs provides digital AI services that are delivered instantly and executed directly on the user’s device (WebGPU).

In line with Paddle’s 14-day consumer refund policy, individual consumers are eligible for a refund within 14 days of purchase.

2. Cancellation & Access After Cancellation

• You may cancel your subscription at any time from your account dashboard.
• If you cancel without requesting a refund, your paid access remains active until the end of your current billing period. You will continue to enjoy all paid features for the remainder of the period.
• If you request a refund within 14 days of purchase, your subscription will be immediately cancelled and the payment will be refunded in full.

3. Account Deletion

• Deleting your account will immediately cancel any active subscription.
• No refunds are provided for unused time after deletion, unless a refund is requested within the 14-day period.
• Before confirming deletion, users are clearly notified that this action cancels any paid subscription immediately.

4. Exceptions & Discretionary Refunds

Refunds may be granted only in limited cases, such as:

• Duplicate or accidental charges.
• Demonstrable technical errors in billing.

To request review, email [email protected] within 14 days of purchase. All refund requests are handled via Paddle as our payment provider.

5. Chargebacks & Disputes

If a chargeback or payment dispute is filed, we will respond with relevant transaction details via Paddle. Repeated or fraudulent disputes may result in account suspension or permanent closure.

6. How to Cancel

• Directly via your account settings
• Through the Paddle billing portal linked in your account

For assistance, contact [email protected].

7. Contact

For any billing or refund-related inquiries, reach us at: [email protected]